Frequently asked questions

If you're a Riverside customer living in England, you'll find everything you need on our customer website. You can report a repair, pay your rent, manage your tenancy, access support services and find information about your home and local neighbourhood.

Visit the Riverside England customer website →

If you're a Riverside Scotland customer, our customer website provides information about your tenancy, repairs, rent, local services and the support available in your area. You can also find contact details and answers to common questions.

Visit the Riverside Scotland customer website →

We are one of the UK's leading housing and care providers, delivering affordable homes, care and support services, and regeneration projects across England and Scotland. Find out more about the services we provide and the communities we support.

Read more about what we do →

Our Corporate Plan sets out our vision, priorities and long-term ambitions, explaining how we're working to deliver safe, high-quality homes, support our customers and create positive outcomes for communities.

Read our Corporate Plan →

We provide housing, care and support services across England and Scotland, working with customers, local authorities and partners to help people and communities thrive. Learn more about our organisation, our values and the people behind our work.

We are governed by a Group Board and specialist committees that oversee our strategy, finances, risk management and organisational performance. Together, they help ensure we remain accountable and focused on delivering the best outcomes for our customers.

Learn more about our governance →

Our Executive Team is responsible for leading Riverside, delivering our Corporate Plan and ensuring we continue to provide high-quality services for our customers and communities.

Meet our Executive Team →

Our Annual Reports page brings together Riverside's latest annual reports, financial statements and other corporate publications. You'll also find reports from previous years, giving you an overview of our performance, governance and strategic progress.

Read our Annual Reports →

Our Financial Reports page brings together Riverside's latest financial statements, investor information and value for money reporting. You'll also find previous years' reports, Environmental, Social and Governance (ESG) reporting, and credit opinions, giving you a clear view of our financial performance and long-term sustainability.

Read our Financial Reports →

Our Reports page includes documents that support Riverside's governance, financial resilience and regulatory compliance. You'll find financial statements, credit opinions, ESG reporting and other corporate publications that provide an overview of our performance and accountability.

Read our Regulatory Information →

Our Procurement page brings together information for organisations looking to work with Riverside. You'll find details about our procurement approach, responsible purchasing and how we work with partners to deliver services that support our customers and communities.

Find out about working with Riverside →

Our Procurement page explains how suppliers can register on Riverside's e-tendering portal and apply for opportunities. You'll also find information on our procurement process, supplier requirements and how to submit tenders electronically.

Become a Riverside supplier →

Our e-tendering portal lists Riverside's current and future procurement opportunities. You'll be able to register as a supplier, access tender documents, submit bids electronically and manage your supplier profile in one place.

View current tender opportunities →

Browse our latest vacancies and find opportunities across Riverside. You can also find guidance on our recruitment process, application tips and information to help you prepare your application here.

View current vacancies →

Discover what it's like to be part of Riverside and the difference our colleagues make every day. You'll also find information about our values, learning and development opportunities, employee benefits and career progression.

Find out about working at Riverside →

Explore our early careers programmes designed to help people start or grow their careers at Riverside. You'll also find information about apprenticeships, graduate opportunities and other programmes that support learning, development and career progression.

Explore future talent opportunities →

Learn how Riverside is creating more sustainable homes and communities through its environmental, social and governance (ESG) strategy. You'll also find information about our commitments, progress and the actions we're taking to reduce our environmental impact and support our customers.

Explore our sustainability approach →

Find out how Riverside measures the positive impact we create for customers and communities. You'll also discover how we assess social value, track outcomes and report on the difference our services make.

Learn about our social value →

Find the right way to get in touch with Riverside, whether you have a general enquiry, need support or are looking for a specific team. You'll also find contact details, opening hours and information to help direct your enquiry.

Contact Riverside →

Access contact information for Riverside's Communications team if you're a journalist or member of the media. You'll also find guidance on submitting media enquiries and requesting interviews or information.

Contact our Media Office →

Find out how to raise a complaint, share feedback or report a concern to Riverside. You'll also find information about our complaints process, what happens next and how we'll work to resolve your issue.

Read our complaints process →