Login

Contact us

Here you'll find contact options, partnerships, media enquiries, and support for customers and organisations.

Customer enquiries

Our team is here to help with anything you need, including:

  • repairs
  • rent and service charges
  • tenancy enquiries
  • account information

Contact us

Lady and man talking

Media and brand hub

Support for journalists, media partners and content creators looking for interviews, comments, images or brand assets.

How do I contact the press team?

Email us at mediaoffice@riverside.org.uk and we'll direct your enquiry to the right person.

What should I include in my enquiry?

Please include:

  • Your name and organisation
  • Your deadline
  • A brief summary of your request
  • A contact number if you'd like a call back
What can the media team help with?

We can help with:

  • Interview requests
  • Comments and statements
  • Media enquiries
  • Logos, Images and brand assets
  • Information about Riverside and our services
Do you handle urgent or out-of-hours media enquiries?

If your enquiry is urgent and outside normal office hours, please email the Media Office and clearly mark your message as urgent. Where appropriate, it will be picked up by our on-call team.

What can't the media team help with?

The media team can't help with:

  • Repairs and maintenance issues
  • Tenancy enquiries
  • Complaints
  • Customer service requests

For these enquiries, please contact our customer service team.

How quickly will I get a response?

We'll respond as quickly as possible. If your enquiry is urgent, please let us know your deadline when you get in touch.

Partner with us

We partner with organisations of all sizes — from large businesses to local charities — and we’re always open to starting new conversations.

Pages in this section

Let's work together

If you have an idea, opportunity or proposal you'd like to discuss, get in touch, we'd love to hear from you.

Call us: 0345 111 0000 Email our team