Liz Fairburn
Chief Customer Officer
Liz is a passionate, energetic and inspiring leader known for championing customer focussed change.
She has 25 years experience of leading operational and enabling teams across both public and private sector, with her most recent role being Director of Customer Experience at the Department for Work and Pensions. Prior to that, she was Head of Household Claims for Direct Line Group.
Her career, so far, spans a wide range of roles from Operations and Customer Experience to Learning and Development, with a proven track record for developing people. She spent several years in senior roles, working closely with teams from executive level to front line.
Liz believes in bringing people together, unlocking the potential of every individual. She views leadership as a privilege and helps others to cast their shadows in an engaging and authentic way. Liz’s outcome focussed approach enables teams to navigate complex challenges, in an ever changing world.
Outside of work, Liz likes to raise money for causes close to her heart and recently raised £15k for The Alzheimer’s’ Society in memory of her mum.